Saturday, August 30, 2008

Microsoft Office and Internet Explorer Unexpectedly close due to avgapix.dll faulting module

Does your Microsoft Office and Internet Explorer unexpectedly close? Saying that it generated errors or found errors that needs to be closed? First is to check your event viewer (start-control panel-administrative tools - event viewer)and see what is the faulting module. In other words, what causes it to crash. In my case, AVG 8's latest update seems to have caused it. Based on the event viewer, my faulting mode was avgapix.dll. If this is also your problem, do the following.

To check for the faulting module go to:
1. Start
2. Control Panel
3. Administrative Tools
4. Event Viewer

There are 2 solutions:
1. Open the AVG folder, C: Drive\Program Files\AVG\AVG 8
2. Rename avgapix.dll to avgapi.dll if there is another existing file... delete avgapix.dll

Note: deleting avgapix.dll will fix the internet explorer problem however, microsoft office won't work as it thinks that your file has a virus.

final solution is to reinstall or do repair avg AFTER deleting the avgapix.dll

2 comments:

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